Frequently Asked Questions

Place your order through the website and upload your photos along with a few details about your vision. Once everything is received, I'll create your illustration in my storybook style.

When it's ready, you'll receive a personal download link via email where you can view and download your finished artwork in high resolution.

Most illustrations are completed within 5 to 6 business days, depending on the complexity of the artwork and my current workload.

If you need your illustration sooner, a rush fee is available when ordering, and I'll make sure to prioritize your order.

Absolutely! I can prioritise your order for an additional rush fee, available when placing your order.

Absolutely.

I'll always do my best to make sure you love your illustration. Small revisions are included if something doesn't look quite right.

Major changes, such as changing poses, replacing photos after work has begun, or adding new people or pets, may require an additional fee. I'll make sure to communicate any additions to you.

The better the photo, the better the illustration.

Try to choose photos that are:

• Clear and in focus
• Well lit with natural light if possible
• High resolution
• Showing faces clearly without heavy filters
• Taken from roughly eye level

Don't worry if your photos aren't perfect. If I think another image would produce a better result, I'll let you know before I begin.

I'd be honoured to.

Older photographs are completely welcome. While the final illustration depends on the quality of the reference images, I'll always do my best to preserve the warmth and personality of the moment.

Yes.

This is actually very common.

If you have separate photos of family members, pets, or loved ones, I can often combine them into one beautiful illustration as long as the photos work well together.

Just upload each image and explain what you'd like.

Usually, yes.

If you'd like someone removed or the composition adjusted, simply mention it when ordering and I'll let you know if it's possible.

Absolutely.

Sometimes it's the little details that make an illustration feel even more personal. Whether it's a favourite teddy bear, a family heirloom, a bouquet of flowers, a beloved book, or another meaningful keepsake, I'd be happy to include it where it fits naturally.

Just upload a reference photo or describe what you'd like included when placing your order.

No.

Each piece is an artistic interpretation created in my coloured pencil, whimsical storybook style.

The goal isn't perfect realism, but capturing the personality, warmth, and feeling of the people and moments that matter most.

Each illustration is unique because every person, family, and photo is different.

While every piece follows the same artistic style, your finished artwork will be created specifically for your photos and your story.

You'll receive high-resolution digital files that are suitable for printing in a variety of sizes. (At least 3000 pixels or higher)

Of course.

Many customers choose to add a name, wedding date, birth details, a favourite quote, or a short title to make their illustration even more meaningful.

Simply include the wording you'd like during checkout, and I'll thoughtfully incorporate it into the final artwork where it complements the design.

Not yet, but I plan on offering this as an optional add-on available in South Africa soon! Keep tabs on my social media for updates.

Yes, with a few limitations.

I can create personalised illustrations inspired by fictional characters or include them as part of a personal artwork, such as a child dressed as their favourite superhero or a family portrait with a storybook twist.

If you're looking for artwork featuring copyrighted characters or celebrities for commercial use or resale, I won't be able to help. If you're unsure whether your idea is possible, feel free to get in touch, and I'd be happy to chat about it.

Every illustration is carefully drawn by hand by me on an iPad using Procreate.

I begin with a sketch before building up soft colours, textures, and details in my storybook style. Working digitally allows me to create artwork that captures the warmth and charm of traditional pencil while delivering a beautiful high resolution file that's ready to print and treasure.

I'd love to hear it.

Whether it's a wedding guest book, nursery artwork, memorial piece, business project, book illustration, or something completely different, feel free to get in touch.

If it fits my illustration style, I'll happily provide a custom quote.

Yes.

I also work with businesses, authors, churches, and organisations on custom illustration projects.

If you're looking for artwork for branding, packaging, books, marketing, or another creative project, send me a message and we can chat about your idea.

Absolutely.

Pets are family too, and I'd love to include them in your illustration.

Often, yes.

If you have suitable reference photos of everyone you'd like included, I can usually create a natural composition that brings everyone together.

Once your illustration is complete, you'll receive a personalized download page to your email inbox where you can access your high-resolution files.

Yes.

You're welcome to print your artwork at home or through your favourite local print shop.

Your files are supplied in high resolution for beautiful print quality.

Of course.

Personal use such as gifts, invitations, holiday cards, or printing for your home is completely welcome.

If you'd like to use the artwork commercially, please let me know, and we can talk about licensing options.

Orders can be cancelled before work begins.

Because every illustration is created especially for you, cancellations aren't possible once artwork has been started.

Due to the personalised nature of each illustration, refunds aren't available once work has begun.

However, if there's something you're unhappy with, please reach out. I'll always do my best to find a solution.

Yes.

Your photos are only used to create your illustration and are never shared without your permission.

If I'd like to feature your artwork on my website or social media, I'll always ask first.